We recently caught up with Tracie Cockburn to learn more about her and what she enjoys about her role at BFC.
Check out our interview-
How long have you been with BFC, and what do you do here?
Almost 3 years. I’m a Team Leader, Groups Facilitator and part of the Workplace Health & Safety Committee.
What is your favourite thing about working at BFC?
Seeing both clients AND staff achieve goals and the satisfaction and happiness in doing so gives them.
How has your career grown since starting at BFC?
Tremendously. From a casual to Support Worker to Service Delivery as a Team Leader.
Where is your favourite place to visit and/or thing to do in Bowen?
My favourite place is anywhere my family is. Home is where the heart is. My family is my everything and anytime spent with them is my favourite thing to do.
How did you get your job at BFC?
On a whim I quickly did a ten minute application up when I saw an advertisement for a position for a Support Worker. The timing was right and I was looking for a challenge and return to my original career path after working in retail and hospitality for a number of years. I missed the challenge and personal satisfaction of making a difference to peoples life as I did when working in Education with special needs students.
On a day-to-day basis, what are your role responsibilities and priorities?
I see myself as not only an advocate for the clients but also for staff.
I liaise with Allied Health, Public Guardians Office, Public Trust, Community Visitors, Department of Housing, NDIS, Support Coordinators, Community Organisations, Qld Health………the list is endless.
I manage Supported Independent Living Houses – the day to day running of them and team leading the Support Workers that work in them.
Day to day Service Delivery management.
Ensure correct paperwork is completed by Support Workers and they are following and educated on policies and procedures.
Write task analysis’ and weekly menu plans
Manage client’s financial ledgers
Most important of all provide hands on support to clients (which is the most rewarding and satisfying aspect of my role). It could be personal care – showering, assisting shopping, cooking a meal, or accessing the community going out to morning tea.
Enabling clients to achieve their goals is my priority and the aim behind everything BFC does.
Any big projects or goals you’re currently working on?
Post Covid lockdown I’m looking at implementing a return to the norm. Restarting activities/groups consistently and exploring new opportunities and adventures for clients to participate in.
What’s an important lesson you’ve learnt while working at Bowen Flexi Care?
Expect the unexpected.
Any big personal wins at BFC?
I learn something everyday from clients. They don’t realise just how much they teach us….about empathy, compassion and appreciation. It may be a positive or a negative that is always used as a learning experience to grow and improve from. It really is the little things that make a difference. Big personal wins for me are assisting clients achieving any small wins of theirs.
Do you have a favourite motivational/positive quote or personal saying?
Treat others as you would like to be treated.
How do you unwind from work or practice self-care?
Smile, laugh, eat and sleep.
Thanks so much for your time and for all that you contribute to BFC, Tracie!