NDIS Key Role – Support Coordinator

Support coordination is a capacity building support to implement all supports in a participant’s plan, including informal, mainstream, community, and funded supports.

This is likely to include supporting the participant to:

  • Identify mainstream, community, informal and formal NDIS service options.
  • Choose preferred options or providers and provide recommendation to participant.
  • Negotiate services to be provided and their prices and develop service agreements with preferred providers.
  • Arrange any assessments required to determine the nature and type of funding required.
  • Develop a budget for each support type and present to the participant.
  • Link participant to mainstream or community services (i.e. housing, education, transport, health).
  • Build the participants capacity to coordinate supports, self-direct and manage supports and participate in the community independently.
  • Help resolve problems or issues that arise.
  • Help participant to understand their responsibilities under service agreements.
  • Help the participant change or end a service agreement.
  • Provide end of plan reports to NDIS.
  • Monitor NDIS budget utilization.

For most participants, the need for support coordination is expected to decrease over time.

A Support coordinator does NOT do:

  • Provide Transport
  • Complete Plan Administration
  • Provide plan management.
  • Support rostering.
  • Provide advocacy.
  • Provide direct supports.
  • Pay bills.
  • Make decisions on behalf of participant.
  • Arrange holidays, trips etc.
  • Monitor medical appointments.
  • Provide emergency or on call services.

More information: