Support coordination is a capacity building support to implement all supports in a participant’s plan, including informal, mainstream, community, and funded supports.
This is likely to include supporting the participant to:
- Identify mainstream, community, informal and formal NDIS service options.
- Choose preferred options or providers and provide recommendation to participant.
- Negotiate services to be provided and their prices and develop service agreements with preferred providers.
- Arrange any assessments required to determine the nature and type of funding required.
- Develop a budget for each support type and present to the participant.
- Link participant to mainstream or community services (i.e. housing, education, transport, health).
- Build the participants capacity to coordinate supports, self-direct and manage supports and participate in the community independently.
- Help resolve problems or issues that arise.
- Help participant to understand their responsibilities under service agreements.
- Help the participant change or end a service agreement.
- Provide end of plan reports to NDIS.
- Monitor NDIS budget utilization.
For most participants, the need for support coordination is expected to decrease over time.
A Support coordinator does NOT do:
- Provide Transport
- Complete Plan Administration
- Provide plan management.
- Support rostering.
- Provide advocacy.
- Provide direct supports.
- Pay bills.
- Make decisions on behalf of participant.
- Arrange holidays, trips etc.
- Monitor medical appointments.
- Provide emergency or on call services.